Overview
All sales are final. We do not accept returns, exchanges, or refund requests for products that are purchased through our online store.
Because our products are prepared, packaged, and shipped specifically for each order, we encourage you to carefully review your order before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us within [7 days] of delivery.
Please include:
Your order number
A description of the issue
Photos of the item and packaging, when applicable
We will review the issue and, if appropriate, may provide a replacement or another resolution at our discretion.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and delivery information when placing an order. We are not responsible for orders that cannot be delivered or are delivered to an incorrect address due to information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be reshipped.
Order Cancellations
Orders are processed promptly after they are placed. Because of this, we cannot guarantee that cancellation requests can be accommodated.
If you need to cancel an order, please contact us as soon as possible after placing it. If the order has already been processed or shipped, it cannot be canceled.
Final Sale
By completing a purchase through our online store, you acknowledge and agree that all sales are final and that returns, exchanges, and refunds are not accepted, except where required by applicable law or as otherwise stated in this policy.
If you have a question or concern about your order, please contact us and we will be happy to review the situation.